Have you been wondering what happened to that parcel you ordered?
It turns out you're not alone.
Canada Post is warning Canadians that a surge in demand for parcels has reached levels only seen during the “busiest weeks of the Christmas season.”
That’s resulting in significant delays across the country.
“The heavy incoming parcel volumes, combined with the important safety measures we’ve implemented in our processing facilities, mean it is taking longer to process,” wrote the national Crown corporation in a press release. “Those measures include physical distancing in facilities that were never designed for keeping people two metres apart.
As an example, on Monday, April 20, 1.8 million parcels were delivered to Canadians through Canada Post, similar to the biggest delivery days around Christmas.
To make deliveries smoother and ensure everyone’s safety during the COVID-19 pandemic, Canada Post has also made the following changes:
- Door delivery is now being carried out under what Canada Post describes as a “Knock, Drop and Go" approach. That means no one needs to sign for a parcel and reduces the number of parcels routed back to the post office for pickup.
- For parcels that require pickup at a post office — meaning you need to show personal identification — the corporation has suspended the normal 15-day hold period, so if you’re feeling sick, stay home until you’ve come out of your 14-day quarantine period.
A full list of changes can be found here.
