The Editor,
On Christmas day, we called a local taxi company at 3 p.m. and ordered a taxi for 4:45 p.m.
At 4:45, I phoned back to find out where the taxi was, and the person who answered the call said the company was too busy in the area and it would be two more hours. My wife phoned back to cancel and the man said we were already cancelled.
Is this a monopoly or what? When Uber or someone like them comes to my area, I’m going to work for them.
On the news, it was reported Vancouver had similar problems. I was in the taxi industry for 30 years and never had this problem.
On New Year’s Eve, we used Operation Red Nose to get home and gave the volunteers a good donation. When possible, I will use them again.
It’s obvious, the taxi industry is poorly organized or makes too much money doing what it wants, and that’s not giving good customer service.
Billy Shardlow, Port Moody
