The Editor,
TransLink is inconsiderate in its treatment of the citizens of the Tri-Cities and Metro Vancouver outside of downtown Vancouver when it comes to conversion to the Compass Card system.
TransLink has established only two offices where people can have their FareSaver tickets credited to a new Compass pass: Stadium Station, weekdays between 8 a.m. and 4 p.m., and Waterfront Station, weekdays between 6:45 a.m. and 6 p.m.
This only serves people who live or work (Monday to Friday) in downtown Vancouver.
TransLink representative told me on the phone that apart from travelling to one of those two offices, the only other way for me to convert my FareSaver tickets to a new Compass Card is to mail the tickets to TransLink — and quickly disclaimed responsibility for lost mail.
Conversion of the tickets cannot even be done at TransLink's head office, which is a stone's throw from where I live.
Is TransLink equitably serving all the citizens of GVRD? Who has the "bark" to make TransLink listen, and who has the "bite" to make TransLink act?
Robert Young, Port Co quitlam
