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Five ways switching to cloud communications can help your small business

As more businesses move operations to the cloud, small business owners may be wondering if it’s time to make the jump.
Dawson Telecom offers new and reconditioned business telephone systems, specializing in the Avaya IP Office business telephone system.

As more businesses move operations to the cloud, small business owners may be wondering if it’s time to make the jump.

Dawson Telecom Networks Inc., a local family-run company, empowers its clients with exceptional cloud services designed to give them the best experience possible.

 “One of the things that set us apart is we never really stop. We never say we’re done, wash our hands and walk away,” Owner Ken Dawson says.

 Dawson Telecom has phone systems to meet every business’s needs, most notably the Avaya Cloud Office system.

 “The product that Avaya has brought is excellent. I’ve looked at many cloud offerings, and we have a few others that we sell, but the one with Avaya is the Cadillac version, so to speak,” Dawson says.

Avaya took the time to perfect its cloud-based system before making it available to customers.

The super intelligent and integrated solution features multiple applications including voice and video calls, instant messaging, voice and video conferencing, screen and document sharing, and much more. All these apps are rolled into one so they can be accessed in one place and can easily integrate with a host of third party applications such as Google, Salesforce, and more.

“It is well worth the wait,” Dawson says.

A cloud phone system is hosted in the cloud, which means that data is stored in a secure server to reach over the internet. A cloud phone system replaces traditional landlines and is usually hosted by a third-party service provider such as Dawson Telecom. 

A cloud-based phone system doesn’t require on-premises hardware or consistent maintenance. Instead of an answering machine tape, phone bills, and tons of wires, a cloud phone system is stored digitally, and calls are received over the internet.

Considering making the switch to cloud-based communications systems to move your business forward? Here are five ways that companies can win big by making the switch to the cloud.

A smooth migration that optimizes what you currently have

A cloud communication solution means no on-site private branch exchange (PBX) hardware to install or maintain. Dawson Telecom works closely with its customers to give them everything they need to simplify and empower their business without leaving anything to waste. 

For example, they continue to use some of the existing sets they purchased from their on-premises system while getting access to popular cloud features.

Streamlining payments and eliminating hidden costs

Arguably the best benefit of a cloud communication solution is the cost advantage. You can streamline payments with better price predictability and control, and you’ll never have to worry about spare hardware capacity or licenses. At the same time, you’ll eliminate hidden expenses from network upgrades, license fees, installation, separate building wiring, standalone services, personnel training for maintenance, and more. 

No communications sprawl

On-premises phone systems can’t offer everything employees need to do their jobs well. Employees get frustrated, jumping between different apps to accomplish their goals, and standalone services accumulate significant charges and create more work. With a cloud office system, you can chat with co-workers, make and receive calls, plan and join meetings, collaborate with screen sharing and video and keep your teams on track with file sharing and task management - all from one easy cloud-based app.

Quickly expand as your business grows without worrying about system management

Growth in the cloud is automatic and effortless, enabling you to scale up and down with no limits on-site or across sites. You’ll never have to build spare hardware capacity to accommodate growth; just clone users and add as required. The administration is also straightforward with a cloud communication solution. As an administrator, you’re provided with credentials to log into the management dashboard anywhere, anytime from any device to view information, make changes, and securely monitor your business’ communications.

No more regularly updating your phone system

Going to the latest release level on your current platform costs money, not to mention the time and effort of planning and scheduling to minimize business disruptions. On top of this, the risk of something going wrong during an upgrade and having an outage also exists. A cloud communication solution means always being up to date – automatically and with new features – with zero hardware churn or challenging climbs.